1) OUR CONTRACT
The presentation of products and services on the site or through mobile applications is an invitation to offer.
If you want to buy one or more products, you can select them one by one, adding them to your cart. Once you have selected all the items you wish to purchase, you can close your shopping cart and submit the order. At this point you will see a summary page of the products you selected, their price and options (with the related costs) of delivery. You will be asked to choose the preferred solution for delivery, transport and payment method.
At the top of the same page, you will find the “Buy Now” button, which you will have to click to submit the order.
Your order will then be considered as your purchase contract proposal addressed to Talento Fiorentino for the products listed, each considered individually. Upon receipt of your order, we will automatically send you a message to take charge of the order. The Order Confirmation does not constitute acceptance of your purchase proposal. With the sending of the Order Confirmation, in fact, we only confirm that you have received the order and have submitted it to a process of verification of data and availability of the products requested by you. The sales contract with Talento Fiorentino will end only when we send you a separate e-mail or post a message in the Communications Center on the acceptance site of your purchase proposal that will also contain information related to the shipment of the product and date expected delivery (“Shipping Confirmation”). In the event that your order is processed through multiple shipments, you may receive separate shipping confirmations. You will be able to cancel your order before receiving the Shipping Confirmation, provided the order has not been prepared for the shipping process. In this case you will not be charged. However, the right of withdrawal is subject to the terms and conditions set forth in the following art. 2.
You agree to receive invoices in electronic form. These documents will be available in PDF format in the My account section of the site. The electronic invoice related to an order will be communicated to you in the Shipping Confirmation.
All orders placed on the site must correspond to the normal consumption needs. This requirement is applied both in relation to the number of products purchased with a single order, and in the case of a number of orders relating to the same product even if each order includes a quantity of products corresponding to normal consumption needs.
2) RIGHT OF WITHDRAWAL, EXCEPTIONS AND RETURN POLICIES
Without prejudice to the exceptions indicated below, you have the right to withdraw from the order, without giving any reason, within 14 days from the day you received the product ordered or from the conclusion of the contract.
If you have entrusted the withdrawal of a person of your trust, your right of withdrawal begins on the day of delivery of the product to the person designated by you, other than the courier.
You will have to inform Talento Fiorentino Via Tozzetti, 32 / C Florence Italy, of exercising the right of withdrawal (i) using the Contact Us function. We will send you a message confirming receipt.
In order to exercise the right of withdrawal, it is necessary that the relative communication be sent before the expiration of the period of 14 days and that the product is returned to the Florentine Talent taking charge of the shipping costs.
We will refund all payments received in relation to the product for which you have exercised the right of withdrawal, excluding shipping costs related to the cheapest shipping method offered by Talento Fiorentino, within 14 days from the day we received the communication concerning the exercise of the right of withdrawal. We will refund you on the same payment method that you used to place the order, save your different indication.
We may withhold the refund until we receive the product or until you have provided proof that you have returned it to Talento Fiorentino, whichever situation occurs first.
You will have to bear the direct costs for returning the products. You could be held responsible for the diminished value of the goods resulting from a handling of the goods (other than that necessary to establish the nature, characteristics and functioning of the goods).
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply in the case of:
– supply of sealed goods that are not suitable for being returned for reasons of hygiene or health protection and which have been opened after delivery or in the case of supply of products which, after delivery, are inseparably mixed with other goods;
– supply of tailor-made or clearly personalized goods;
3) PRICES AND AVAILABILITY
All prices are inclusive of VAT applicable in accordance with the law.
Information on the availability of the products we sell are listed on the site, as well as on the presentation page of each product. In addition to the information provided on this page or elsewhere on the site, we are not able to give more precise information about the availability of products. Please consider that the estimated delivery and delivery times of the products are purely indicative and it is not possible to rely entirely on them. Once you have received your order, we will notify you by e-mail or by posting a notice in the Communications Center of the site if some of the products you have ordered are not available.
Despite all our efforts, we can not exclude that for a small part of the products in our catalog, a price different from the actual one is indicated by mistake. In any case, we will check the correctness of the prices of the products during the verification process of the order and subsequent shipment of the products. If, due to mistakes or other inconveniences, the price indicated on the website is lower than the correct price of sale of a product, we will contact you to check whether you wish to purchase the product at the correct price. Otherwise your order can not be accepted. If the correct price of a product is lower than indicated on the site, we will charge you only the correct lower price and we will send you the product anyway.
Should the ordered goods be delivered outside of Italy, you may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional cost of customs clearance will be at your expense. We do not control these costs and can not predict the amount. Customs policies vary considerably from country to country and you should therefore contact your local customs office for further information. Please also keep in mind that when you place orders on the site, you are considered as an importer and are therefore required to comply with all the legislation and regulations of the country where you will receive the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers who ship products abroad to be aware that deliveries across borders are subject to the opening and inspection of products by customs authorities.
5) GUARANTEES ON PRODUCTS SOLD BY TALENTO FIORENTINO AND LIMITATIONS OF LIABILITY
The warranty regime on products sold by Talento Fiorentino differs according to whether the purchaser is a “consumer” or a “professional” in accordance with Directive 1999/44 / EC concerning “certain aspects of sales contracts and guarantees concerning consumption”.
If you purchase as a “consumer”, you benefit from the legal guarantee of conformity to which the seller is bound by law on any goods sold (“Legal Warranty”).
The Legal Warranty – which is held by Talento Fiorentino as a seller – guarantees the good from defects of conformity with respect to the contract of sale.
In accordance with the law, in the case of applicability of the Legal Warranty, you will be entitled to the restoration without charge of the conformity of the goods by repair or replacement, or, if this is not possible, a reduction of the purchase price or termination of the contract. Amazon then responds to defects of conformity if the same occur within one year from the date of delivery of the goods. You will still have the burden of reporting the lack of conformity within two months of its discovery.
In the event that you find a lack of conformity on the goods purchased by Talento Fiorentino during the period of validity of the Legal Warranty, please contact Customer Service.
To the extent permitted by law, Talento Fiorentino declines all responsibility in the event that the delivered product does not comply with the legislation of the country of delivery other than Italy.
We will not be liable for any non-substantial differences between the purchased goods and their illustrative images and text descriptions posted on our site.
Except in the case of willful misconduct or gross negligence, we are solely responsible for any direct and foreseeable damage at the time of conclusion of the contract of sale. We will therefore not be liable for any losses incurred, loss of earnings or any other damage which is not an immediate and direct consequence of our non-performance or which could not be foreseen at the time of conclusion of the contract of sale.
6) APPLICABLE LAW AND JURISDICTION
These General Conditions of Sale are regulated and must be interpreted in accordance with Italian law and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. The competent forum is Florence.
7) CHANGES TO THE GENERAL CONDITIONS OF SALE
We reserve the right to modify the site, policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. You will be subject to the policies and terms of the General Sales Conditions from time to time in force when orders are produced by us, unless changes to these policies and terms are required by applicable law or competent authorities (in which case , will also apply to orders you have previously made). If any provision of these conditions is held to be invalid, null or for any reason unenforceable, this condition will not however affect the validity and effectiveness of the other provisions.
In the event of default on the part of these General Conditions of Sale, failure to exercise our right to act against you, does not represent a waiver of action for the violation of commitments undertaken by you.
We do not sell products to minors. If you are under the age of 18, you can use talentofiorentino.com only by involving a parent or guardian.
Consumer disputes – ODR, online dispute resolution
You can find the link to the dedicated website in the menu footer of this website.